Maybe your received an alert in your Team Inbox that an email couldn't be sent because someone hadn't 'opted in'. Or maybe you noticed while trying to send an email or text that someone was 'not subscribed'. These people have not 'opted in' - given explicit permission - for you to contact them through email or phone.

If this was a data entry error, you can add or edit opt in settings. If someone unsubscribed from your communications or didn't check the 'opt-in' box in a form, you must respect their preferences. If you think someone may have wrongly opted out of your communications, you can contact your volunteers outside of our system to ask if you have permission to send emails and/or SMS texts. 

Why are we so weird about this? As a Canadian company, we're just following the rules of anti-SPAM legislation. 

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